Swaffham care home celebrates after outstanding CQC rating

Westfields care home in Swaffham has been given an outstanding rating following a Care Quality Commission inspection.

Members of staff and residents celebrated the result on Monday afternoon with champagne served out, and decorations put up in the home.

Inspectors visited the home in December 2018 when they spoke to residents, relatives and members of staff.

It is only the third residential care home in Norfolk to receive an outstanding rating from the Care Quality Commission, joining the top three per cent of care homes in the country.

Within the key elements of the inspection report, Westfields was praised for the effectiveness of its care with feedback describing it as exceptional and distinctive.

The report highlighted how “people at Westfields received an outstanding, effective and caring service.”

It went on to say that “people were treated with exceptional kindness and compassion” in a “vibrant, happy and thriving” environment.

Westfields received further good news when it was shortlisted as a finalist for the Norfolk Care Awards 2019 in the Dignity and Respect category.

The NorseCare home, which is located on Westfields Road in Swaffham, can accommodate for up to 46 people.

Jo Bolton, manager at Westfields said: “We have a unique staff team who have a natural warmth to share with the people who live with us.

“We treat everyone as an individual – we’re all different but we try to do something for everyone, making sure we have as much fun as we can along the way.”